Trouble Signing In

Addressing Common Log-In Issues

Username & Password Issues

• Please visit the Forgot Username page. You will need to enter your account number and delivery ZIP code associated with your account. (Note: Your account number appears on the top left of the first page of your monthly statement.)

I forgot my password

• Please visit the Forgot Password page. You will need to enter your username. (Note: Your username may be the email address associated with your account.)

I forgot my username and password

• If you have forgotten both your username and password, you will need your account number and ZIP code. Then you will need to complete a two-step process:
  
    1. Go to the Forgot Username page and enter your account number and the delivery ZIP code associated with the account to view your username.
  
    2. Go to the Forgot Password page and enter your username. You can then request an email be sent to reset your password or you can reset your password by re-entering your account information. You will be logged in once your password is reset.
  
  If you do not know your account number and associated ZIP code, you will need to Contact Us.

I can’t find or remember my username

• Your username may be the email address associated with your account. Be sure to check spelling and character count (including removing extra spaces). If that is not your username, please Contact Us.
  
  If this is a business account, the username may be the email address of the person that established or was responsible for the account.

The link to reset my password is not working

• First, request a new reset link as the previous request may have expired. Then try resetting your password by entering the requested information (account number and the ZIP code associated with the account).

I’m getting an ‘Invalid Password’ error message when trying to reset my password

• Make sure the new password you’ve chosen meets all of the password requirements and contains:
      ● 8 - 20 characters
      ● at least 1 number (0 - 9)
      ● at least 1 uppercase letter (A - Z)
      ● at least 1 lowercase letter (a - z)

I have multiple accounts and am unsure of my username and password

• All of your accounts should be accessible via a single username and password. To retrieve this information, follow the steps above for “Forgot username and password.”

Email Troubleshooting Issues

• You will need to reset your password using your account information (the account number listed on your billing statement and the ZIP code associated with the account). Once you’re logged in, you can update your email address information on the Account Details page of your ReadyRefresh Account Dashboard.

How do I register for an online ReadyRefresh account?

• To register for online account access, you must already be an existing ReadyRefresh customer. You were asked to provide an email address when you initially established your service. Visit the ‘Register for Online Access’ page and enter that email address then follow the steps to create your online account. If you do not remember the email address you initially provided when you set up your ReadyRefresh service, you will need to Contact Us.

My email address is already associated with an online account

• If the email address you’ve entered is already associated with an online account, return to the log-in page and sign in by entering this email address in the ‘Username’ field. If you do not remember your password, select ‘Forgot Password’ and follow the steps to retrieve or reset your password. If you do not have that information, you will need to Contact Us.

My email address can’t be found when attempting to register for an online account

• First, check the spelling and character count (including removing extra spaces) of the email address you’ve entered. If your email address still can’t be found, visit the ‘Forgot Username’ page and enter your account number and the associated ZIP code to retrieve your information. If you do not have that information, you will need to Contact Us.

How do I create a new ReadyRefresh account

• Once you’ve added products to your online shopping cart, there will be an option at checkout to create a new ReadyRefresh account. Once you’ve proceeded to checkout you will be prompted to log in or create a new account before finalizing and placing your order. (Note: You cannot create a new account directly from the ‘Log In’ page and must go through ‘Checkout’ page to do so.)

Account Access Issues

• Your account is suspended if you’ve had an unpaid balance for 90 days or more. You will need to call the phone number provided in the error message in order to regain access to your account. Unfortunately this cannot be done online.

How do I reset my account after too many failed log-in attempts?

• If you’ve been locked out of your account for too many failed log-ins, you will need to wait 30 minutes before attempting to log in again. If you still cannot log in, select ‘Forgot Password’ or ‘Forgot Username’ and follow the steps to regain access to your account.