Your FAQ Search Result

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style="font-size: 22px;">style="">Accounts and Billing

href="#A">style="">Managing Your Account Basics

href="#B">style="">Make Changes to Your Account Settings

href="#C">style="">Account Documents and Forms

href="#D">style="">Payment Options

href="#E">style="">Taxes, Surcharges and Fees

href="#F">style="">Canceling My Service

href="#G">style="">Additional Questions

id="A" name="A">style="font-size: 18px; color: #428bca;">Managing Your Account Basics

style="">How do I sign up for ReadyRefresh bottled water delivery service?

style="">Simply go to our home page and create a login. Then, you can browse our products and place your first order.

style="">Where do I login to my ReadyRefresh account?

style="">Simply go to href="https://www.readyrefresh.com" target="_blank">style="">ReadyRefresh.com and click on the ‘Login’ button on the top-right corner! From there, all you have to do is enter your Username and Password.

style="">How do I access my ReadyRefresh billing?

style="">Access your billing right here on our website. Just follow these steps:

  1. class="MsoNormalCxSpMiddle" style="">style="">Login to your ReadyRefresh account.
  2. class="MsoNormalCxSpMiddle" style="">style="">Click the arrow next your name in the upper right corner.
  3. class="MsoNormalCxSpMiddle" style="">style="">Click on the drop-down button and select "My Invoices" to view your billing.

style="">How do I contact ReadyRefresh customer service?

style="">Customer Service is only a phone call away! Just dial 800-274-5282 and one of our many Customer Service representatives will help you with whatever you need.

style="">Do I need to be at my home or office to receive my ReadyRefresh delivery?

style="">Nope, let us do the heavy lifting. Not unless you need us to install or pick up a dispenser. If that's the case then yup, we'll need you there to let us in.

style="">Can I change the number of bottles I receive per delivery?

style="">Of course! You can make any changes you want to an upcoming order simply by clicking on the My Deliveries section of our website.

style="">Can I reschedule, add or skip a delivery?

style="">Yes, and it's easy! You can always customize your delivery schedule to fit your needs, whether it’s adding, rescheduling or skipping a delivery. Just go to the My Deliveries section of our new website 24 hours a day, 7 days a week. You can refer to our href="https://www.readyrefresh.com/en/terms" target="_blank">style="">Terms and Conditions of Service section for more details.

id="B" name="B">style="font-size: 18px; color: #428bca;">Make Changes to Your Account Settings

style="">How do I make billing or delivery-address changes to my Ready Refresh account?

style="">It's easy, but you can’t do it online. You’ll have to call one of our Customer Service Representatives at 800-274-5282. The reason for this is to ensure that your new delivery address is located in one of our serviceable areas and that there is no interruption in your service. Please call and we will be happy to set up service at your new address.

style="">Am I able to transfer my account?

style="">Passing the refreshment along to someone else, are you? Yes, you can transfer your account to another person by email or snail mail. Here’s what you do:

style="">Email:

style="">Snail Mail:

style="">ReadyRefresh #216
Louisville, title="Kentucky">KY 40258

style="">How do I update my email address?

style="">Just log into your account and go to My Profile in Account Settings. Select Account Details and you’ll see where to edit your email address. Piece of cake!

style="">Where do I modify my preferences about receiving invoices, email delivery reminders and promotions?

style="">Log into your account and select Notification Preferences in the My Profile section. There, you can update your opt in/out status for invoice reminders, delivery notifications, promotion emails with exclusive offers, new products and other service-related updates.

style="">Electronic invoices are viewable online in the My Invoices section of your account settings.

style="">What happens if I move?

style="">Just give us your new address and we’ll take care of the rest. ReadyRefresh® delivers to homes and offices all across the United States. All of your same beverages will be available and delivered straight to your door, though you will likely be assigned a new Delivery Service Professional.

style="">Please contact our Customer Service Center at 1-800-274-5282 and a representative will be happy to set up service to your new address.

style="">Can I have deliveries to more than one address?

style="">Yes, you can have separate orders delivered to different addresses. Just go to your Account page and add an additional address, or simply add a new delivery address when you confirm your order at checkout. Please note that you cannot deliver partial orders to multiple addresses.

id="C" name="C">style="font-size: 18px; color: #428bca;">Account Documents and Forms

style="">These documents and forms make it easy to update the information on your account when necessary.

style="">Change of Ownership forms can be easily downloaded and printed in order to transfer your account to another person or company.

style="">href="https://nestlewaters.secure.force.com/HostedResources/servlet/servlet.FileDownload?file=01541000002cMbD" target="_blank">style="">Change of Ownership Residential

style="">href="https://nestlewaters.secure.force.com/HostedResources/servlet/servlet.FileDownload?file=01541000002cMb3" target="_blank">style="">Change of Ownership Commercial

href="https://www.readyrefresh.com/en/w9form" target="_blank">style="">The W-9 Formclass="MsoCommentReference">style="">, ostyle="">r Request for Taxpayer Identification Number and Certification form, is generally by businesses to file an information return with the IRS on reportable payments made to others.

id="D" name="D">style="font-size: 18px; color: #428bca;">Payment Options

style="">What are my payment options?

style="">Pay your way! Plastic, snail mail, rotary telephone…it’s your call. But we recommend doing it online using automatic monthly payments. That way, you can just do it once and never have to think about it again. For more specific details, click href="" target="_blank">here or choose from the following payment methods:

  • class="MsoNormalCxSpMiddle" style="">style="">Online Payments: Pay all or part of your bill quickly on our new website using your bank account, credit or debit card.
  • class="MsoNormalCxSpMiddle" style="">style="">Automatic Monthly Payments: You can set up an automatic electronic transfer of funds from your bank account, credit or debit card to pay your monthly bill.
  • class="MsoNormalCxSpMiddle" style="">style="">Payment via Phone: Use our automated system to safely and securely pay your balance over the phone.
  • class="MsoNormalCxSpMiddle" style="">style="">Prefer Snail Mail? Of course, you can always send a check or money order in the mail.

style="">Who do I make checks payable to?

style="">All checks should be made payable to "ReadyRefresh." Please refer to your invoice for the payment address.

style="">How do automatic payments work?

style="">Choose automatic payments and you will never need to worry about paying your bill on time again. Only the exact amount from your billing period will be automatically charged to your credit or debit card. Billing amounts may vary each month depending on the delivery quantities and services you've ordered within a billing period. Applicable surcharges and fees may apply.

style="">You can discontinue automatic payments at any time by sending href="https://nestlewaters.secure.force.com/HostedResources/servlet/servlet.FileDownload?file=01541000002cMae" target="_blank">this form to:

style="">ReadyRefresh #216
Louisville, title="Kentucky">KY 40258

style="">You can also contact a ReadyRefresh ® Customer Service Representative at 1-800-274-5282 for assistance.

style="">How do I know that my payment has been processed?

style="">After submitting your payment, you will see a confirmation page that displays the amount paid. (If you do not see a confirmation page, your payment was not processed.) Also, if your profile has an up-to-date email address and you are subscribed to email notifications, we will send you an electronic confirmation of the payment being processed.

style="">How will you bill me?

style="">You have two options for billing! You can choose to receive a copy of your invoice through the US mail. However, we recommend signing up for Paperless Billing. With Paperless Billing, you’ll be able to see your invoice faster via email while saving a tree or two in the process.

id="E" name="E">style="font-size: 18px; color: #428bca;">Taxes, Surcharges and Fees

style="">Surcharges and Fees

style="">What are the ReadyRefresh delivery fees?

style="">For customers living in Manhattan (NYC) or San Francisco, we must charge a $8.95 per-delivery fee. Residents in Philadelphia and the remaining regions of Northern California will be charged a $7.95 per-delivery fee. For all other locations, our customers will be charged a $6.95 per-delivery fee.

style="">California Redemption Value (CRV)

style="">Most carbonated beverage containers, plus juice and water containers, are included in the California Redemption Value program. California consumers are obligated to pay CRV when purchasing aluminum, glass, plastic, and bimetal beverage containers. But all you have to do is redeem the empty containers at your local CA recycling center for full reimbursement.

style="">Account Deposit Fee

style="">This is a one-time, fully refundable deposit that covers our 3- and 5-gallon bottles. As a customer, you are responsible for the return and condition of these bottles.

style="">Taxes

style="">Depending on your location, taxes and state bottle deposits will be charged as required by state laws. Please reference your state tax laws for further details.

id="F" name="F">style="font-size: 18px; color: #428bca;">Canceling My Service

style="">Can I cancel my ReadyRefresh service at any time? Are there penalties?

style="">We don’t want to lose you, but if you need to cancel your delivery service, we try and make it easy. Just call our Customer Service Center at 800-274-5282. They will arrange a final pickup of equipment (if necessary) and close out your account. It’s possible that certain fees or other restrictions may apply, but you can review those details in the href="https://www.readyrefresh.com/en/terms" target="_blank">style="">Terms and Conditions of Service section prior to cancellation.

style="">Are there early termination fees?

style="">Depending on your account, certain fees and/or restrictions may apply. You can review those details in the href="https://www.readyrefresh.com/en/terms" target="_blank">style="">Terms and Conditions of Service section prior to cancellation.

id="G" name="G">style="font-size: 18px; color: #428bca;">Additional Questions

style="">How long will it take to get my ReadyRefresh delivery?

style="">Normally, it only takes about 2-3 days after you place your order. However, in some areas, you can take advantage of same-day delivery.

style="">How do I change my delivery frequency?

style="">Have we been visiting you too much? Sorry, we just love our customers is all. If you want to switch from a recurring delivery schedule to choosing single delivery dates, we make it very easy. Give us a call at 1-800-274-5282 and we can switch your account from a recurring delivery schedule to a one-time delivery basis. Be sure to keep your online account username and password handy so you can choose the next time you want to place an order.

style="">How do I Reschedule or Skip a delivery?

style="">Rescheduling a delivery is simple. Just pick a day that works better for you, or simply skip a delivery and let us know when you need more.

style="">If I am moving to a new address, do I need to cancel the account at my current address?

style="">Just tell us where you’re moving and when, we’ll handle the rest. We’ll simply suspend deliveries to your current address and set up service to your new home/office. 1-800-274-5282.

style="">How do I stop deliveries for a long period of time?

style="">We have customers who leave town for weeks or even months at a time. If this happens, just tell us when you want to stop receiving deliveries, and then start receiving them again. It’s that simple. 1-800-274-5282.

style="">How do I modify/edit the products in my recurring orders?

style="">We make it easy to modify the products you receive on a regular basis. Simply log into your account on our new website and edit or remove your recurring products in the Scheduled Deliveries section.

style="">How do I schedule a date for my water dispenser to be picked up?

style="">If you’d like to return a rented dispenser, let us know and we can schedule a time that’s convenient for you to have it picked up. Call 1-800-274-5282.

style="">Oh, and if it’s time for your dispenser to be cleaned, you can schedule an appointment with one of our Dispenser Cleaning Professionals by calling 1-844-897-8094.

style="">How do I change the name of the owner on my account?

style="">Just update us with the new contact name by filling out the href="https://nestlewaters.secure.force.com/HostedResources/servlet/servlet.FileDownload?file=01541000002cMbD" target="_blank">Change of Ownership Residential or href="https://nestlewaters.secure.force.com/HostedResources/servlet/servlet.FileDownload?file=01541000002cMb3" target="_blank">Change of Ownership Commercial forms.

style="">How do I change my method of payment?

style="">Changing the way you pay your bills is easy with the variety of options we provide. Choose one that works best for you in the My Payment Method section.

style="">Can I provide delivery instructions to my delivery driver?

style="">Yes, you can let us know the best location to place your delivery and how to let you know when the delivery has arrived. Update your delivery instructions or delivery notification preferences in the My Profile section under Delivery Instructions.

style="">I am canceling service but I’d like to buy my dispenser. Can I do that?

style="">Yes, you can. If you want to hang onto the dispenser for future use, be sure to let our Customer Service Representative know that you’d like to purchase it before canceling the account. 1-800-274-5282.

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style="font-size: 22px;">Products, Dispensers and Supplies

href="#A">style="">Availability

href="#B">style="">Water Dispensers

style="">id="A" name="A">style="font-size: 18px; color: #428bca;">Availability

style="">style="">What kinds of ReadyRefresh products can I get delivered?

style="">style="">The most refreshing kinds, of course! We offer a wide range of leading brand bottled, still and sparkling waters, flavored water beverages, ready-to-drink teas, and coffee delivered directly to your home or business. Products can be ordered in a variety of sizes, from large family-size bottles to small on-the-go sizes.

style="">style="">Does ReadyRefresh offer 5-gallon and/or 3-gallon water delivery?

style="">style="">That’s a BIG yes. We offer 5-gallon and 3-gallon Regional Spring Water and Nestlé ® Pure Life ®!

style="">style="">What are bottle date codes?

style="">style="">Bottle date codes are our way of letting you know you’re getting the newest and freshest products available. You can be sure that all of our retail bottles are stamped with production times, dates and plant location codes.

style="">style="">Can I get purified, sparkling or spring water delivered?

style="">style="">Of course! Simply visit our href="https://www.readyrefresh.com" target="_blank">style="">homepage and hover over the “Products” dropdown at the top of the page. This will show you the wide variety of products we have to offer.

style="">style="">Can I get water delivered in bulk?

style="">style="">Definitely! You can receive water delivered in bulk in variety of sizes including 5-gallons, 3-gallons, case packs and more. Simply choose your ideal sizes and we’ll bring them to you!

style="">id="B" name="B">style="font-size: 18px; color: #428bca;">Water Dispensers

style="">style="">What kinds of water dispensers are available?

style="">style="">We have a variety of options to suit a variety of needs. Our dispensers range from room temperature and cold temperature spigots to multi-temperature spigots with features like LED illuminated displays and cleaning reminder alerts. We even have ceramic crocks that provide room temperature water without the need for any access to an electrical outlet. So, yeah...we’ve got options!

style="">style="">Can I rent a water dispenser from ReadyRefresh?

style="">style="">Yes, we have a wide variety of water dispensers available for rent. Visit the dispenser page and select yours today!

style="">style="">How do I clean my dispenser? How often should I clean it?

style="">style="">We recommend cleaning your dispenser every six months. You can schedule a ReadyRefresh ® Professional Cleaning Service (only available in certain areas) by calling 1-844-897-8094 or watch the href="https://youtu.be/8onqoFPVXCU" target="_blank">style="">video and follow the below instructions to clean your dispenser yourself:

style="">style="">Before you begin, you'll need the following items: Clean rubber gloves, paper towels, a scrub brush, a scrub pad and boiling hot water.

style="">style="">To clean your dispenser, follow these steps: Unplug the electrical cord. Remove the empty bottle and baffle (if there is one). Drain any water through the spigot. Carefully fill the reservoir with boiling hot water and wait 3 minutes. ALWAYS BE CAREFUL NOT TO SPILL BOILING HOT WATER ON YOURSELF! Use rubber gloves and a scrub brush (never use steel wool or anything abrasive) to clean the reservoir and baffle. Place the baffle upside down in the reservoir. Drain the water through spigot. Pour more boiling hot water in the reservoir, then clean the spigots, body and handles. Drain all the water through the spigots. Rinse, dry and replace the baffle and plastic top. Place a full bottle of water on top. If you have a hot water dispenser, remove the air from the tank by opening the hot spigot until the water flows freely. Plug in the unit and allow a few minutes for the water in your dispenser to heat up or cool down.

style="">style="">IMPORTANT: Once water flows freely and air is removed, you can plug your cooler into a grounded receptacle. Cleaning the Drip Tray: The drip tray catches occasional spills and should be emptied and cleaned monthly. To do so, remove the drip tray, clean it with mild soap and water, then rinse and dry it thoroughly.

style="">style="">For additional information on how to clean your dispenser, call our Customer Service Center at 1-800-274-5282 for a free brochure.

style="">style="">href="https://youtu.be/8onqoFPVXCU" target="_blank">style="">Non-Digital Dispenser Cleaning Process
href="https://youtu.be/Kn1PSXDErhs" target="_blank">style="">Digital Stainless-Steel Dispenser Cleaning Process

style="">style="">Cleaning Tips

style="">style="">We like to say, you can’t get clean water from a dirty dispenser. While all of our dispensers provide great-tasting, high-quality water to your home or business, the best way to maintain the quality of your water is to make sure to clean the dispenser itself every three to six months.

style="">style="">Watch videos or download the manuals below.

style="">style="">href="https://nestlewaters.secure.force.com/HostedResources/servlet/servlet.FileDownload?file=01541000002cMat" target="_blank">style="">Cleaning Instructions - Apprentice, Ambassador, Accelerator, Accessor, Acclaim Series
href="https://nestlewaters.secure.force.com/HostedResources/servlet/servlet.FileDownload?file=01541000002cMaj" target="_blank">style="">Cleaning Instructions - The Allure Series
href="https://nestlewaters.secure.force.com/HostedResources/servlet/servlet.FileDownload?file=01541000002cMb8" target="_blank">style="">No Spill Adapter Installation Instructions
Water Trail Installation Guide

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style="font-size: 22px;">Deliveries, Bottle Returns and Recycling

href="#A">style="">Understanding the Basics

href="#B">style="">Rescheduling, Adding, Skipping or Suspending Deliveries

href="#C">style="">Bottle Returns and Recycling

style="">id="A" name="A">style="font-size: 18px; color: #428bca;">Understanding the Basics

style="">style="">How will I know when to expect my delivery?

style="">style="">You tell us when to deliver, we don’t tell you. But if you forget which day you told us, you’ll always receive an email two business days prior to delivery. Consider that your reminder, as well as your last chance to make any last-minute additions before confirming your order. You can also access your current delivery schedule online by clicking href="https://www.readyrefresh.com/en/upcomingDeliveries" target="_blank">style="">My Deliveries.

style="">style="">Note: If your delivery day falls on a holiday, it will automatically be corrected on your schedule.

style="">style="">What if I live in a secure building?

style="">style="">First of all, thank you for living someplace safe where you’re well taken care of. We care about your safety and well-being. Many of our customers live in buildings that have various levels of security. In fact, there’s a very good chance that your route driver is familiar with the security procedures involved in delivering to your location. In rare cases where security measures make it impossible for us to make deliveries, we will cancel your account at no charge to you.

style="">style="">Do I have to be at my home or office to receive my delivery?

style="">style="">Nope. Not unless you need us to install or pick up a dispenser. If that’s the case then yup, we’ll need you there to let us in.

style="">style="">Can I change the number of water bottles I receive per delivery?

style="">style="">Of course! You can make any changes you want to an upcoming order simply by clicking on the href="https://www.readyrefresh.com/en/upcomingDeliveries" target="_blank">style="">My Deliveries section of our website.

style="">style="">Who should I contact for ReadyRefresh complaints or delivery problems?

style="">style="">Please visit the href="https://www.readyrefresh.com/en/misc/contactUs" target="_blank">style="">Contact Us page or call our call center directly at 1-800-274-5282.

style="">id="B" name="B">style="font-size: 18px; color: #428bca;">Rescheduling, Adding, Skipping or Suspending Deliveries

style="">style="">How do I Add, Skip or Reschedule a delivery?

style="">style="">It’s easy! Just go to the href="https://www.readyrefresh.com/en/upcomingDeliveries" target="_blank">style="">My Deliveries section of your online account and pick a day that works better for you. There, you’ll also have the option to cancel, skip or add a delivery.

style="">style="">Note: Skipped deliveries may be subject to certain fees and restrictions, see href="https://www.readyrefresh.com/terms-conditions" target="_blank">style="">Terms and Conditions of Service.

style="">id="C" name="C">style="font-size: 18px; color: #428bca;">Bottle Returns and Recycling

style="">style="">What do I do with my empty 3- or 5-gallon bottles?

style="">style="">It’s up to you, really. Most of our customers return their empties to be refilled. Should you choose the latter route, simply place your empty 3- and 5-gallon bottles at the prearranged location you chose when you first signed up for ReadyRefresh ®. We’ll pick them up for you each time we deliver.

style="">style="">Note: Our 3- and 5-gallon bottles are returnable and, in some areas, you may be charged a small bottle deposit for each full bottle of water you receive. Don’t worry, your account will always be credited for bottles you’ve returned to us.

style="">style="">What is your bottle deposit policy?

style="">style="">NEW CUSTOMERS who have signed up after January 1, 2016:
style="">If you selected any other delivery frequency and have ordered 3- or 5-gallon bottled water, you will be charged a one-time, refundable account deposit.

style="">style="">CURRENT CUSTOMERS:
style="">Are your 3- and 5-gallon bottles recycled and reused?

style="">style="">The only thing we love as much as our customers is our planet. In an effort to reduce waste and care for the environment, Nestlé Waters North America Inc. has instituted various programs that decrease the amount of raw materials used in our bottling process. Among these programs is the reuse of our 3- and 5-gallon containers in fact, our company leads the industry in the reuse of these containers. They are returnable and can be washed, sanitized, and reused many times over their life span. We recycle these bottles ourselves, using extensive inspection and sanitation procedures.

style="">style="">Are there bisphenol-A-free alternatives to polycarbonate, and does NWNA use them?

style="">style="">Say what? No way! All of our single-serve bottles, from 8 ounces to 3 liters, as well as our 1-gallon and 2.5-gallon bottles are completely BPA-free. Additionally, all of our 5-gallon bottles are now made of PET #1 plastic which is also BPA-free. Our 3-gallon bottles are currently made from polycarbonate #7 plastic, a strong, clear and reusable type of plastic, which may contain trace levels of BPA. The FDA has recently (again) confirmed the safety of BPA for current approved uses in food containers and packaging.

style="">style="">However, based on consumer preference, we are planning to transition our 3-gallon bottles to BPA-free plastic bottles in the near future.

style="color: #333333;">style="font-family: arial,sans-serif;">style="font-size: 10.5pt;">What is the difference between the LuminaTM water dispenser and traditional water dispensers?
style="color: #586165;">style="font-family: arial,sans-serif;">style="font-size: 9.0pt;">The sleek and modern LuminaTM water dispenser has a bottom-load design for quick and easy bottle changes, a higher dispensing point, a built-in cup holder and it’s the only water dispenser that features the replaceable AquaEaseTM Water Cartridge. This innovative technology means you’ll always enjoy great-tasting water that’s from a clean dispensing source.
style="color: #333333;">style="font-family: arial,sans-serif;">style="font-size: 10.5pt;">What is AquaEaseTM?
style="color: #586165;">style="font-family: arial,sans-serif;">style="font-size: 9.0pt;">AquaEaseTM is a Water Cartridge system that replaces all internal cold water-contact parts. The used water cartridge is completely removed from the dispenser, and the new one is installed in its place. Once pressurized, the sealed system will prevent air from making contact with the water in the reservoir.
style="color: #333333;">style="font-family: arial,sans-serif;">style="font-size: 10.5pt;">Is the LuminaTM water dispenser available for rent?
style="color: #586165;">style="font-family: arial,sans-serif;">style="font-size: 9.0pt;">No, at this time, LuminaTM is only available for purchase.
style="color: #333333;">style="font-family: arial,sans-serif;">style="font-size: 10.5pt;">Why do I need to replace the AquaEaseTM Water Cartridge?
style="color: #586165;">style="font-family: arial,sans-serif;">style="font-size: 9.0pt;">Just like other appliances, regular maintenance is necessary for your water dispenser to perform at its best. Over time, water dispensers are exposed to things like dirt, dust, pollution, germs and bacteria that can impact the dispenser’s hygiene level and, subsequently, the taste of the water.
style="color: #333333;">style="font-family: arial,sans-serif;">style="font-size: 10.5pt;">How often do I need to replace the AquaEaseTM Water Cartridge?
style="color: #586165;">style="font-family: arial,sans-serif;">style="font-size: 9.0pt;">ReadyRefresh recommends that the AquaEaseTM Water Cartridge be replaced every three months.
style="color: #333333;">style="font-family: arial,sans-serif;">style="font-size: 10.5pt;">Can I rinse/wash AquaEaseTM and reuse it?
style="color: #586165;">style="font-family: arial,sans-serif;">style="font-size: 9.0pt;">Your AquaEaseTM has been designed for one use only and it is not recommended for cleaning or reuse.
style="color: #333333;">style="font-family: arial,sans-serif;">style="font-size: 10.5pt;">What if I don’t replace AquaEaseTM every three months / regularly?
style="color: #586165;">style="font-family: arial,sans-serif;">style="font-size: 9.0pt;">Just like other appliances, regular maintenance is necessary for your water dispenser to perform at its best. Over time, water dispensers are exposed to things like dirt, dust, pollution, germs and bacteria that can impact the dispenser’s hygiene level and, subsequently, the taste of the water.
style="color: #333333;">style="font-family: arial,sans-serif;">style="font-size: 10.5pt;">Are all the materials used in the AquaEaseTM safe?
style="color: #586165;">style="font-family: arial,sans-serif;">style="font-size: 9.0pt;">The AquaEaseTM is perfectly safe to use. All materials used in AquaEaseTM are FDA approved for food contact, and it meets Nestlé’s strict quality standards for food contact.
style="color: #333333;">style="font-family: arial,sans-serif;">style="font-size: 10.5pt;">Will my ReadyRefresh Service Representative (delivery person) replace the AquaEaseTM / change a bottle of water for me?
style="color: #586165;">style="font-family: arial,sans-serif;">style="font-size: 9.0pt;">Upon initial delivery, your ReadyRefresh Service Representative will set up your LuminaTM dispenser, install the AquaEaseTM (1st one comes with the dispenser) and put in a new bottle of water. For subsequent replacements and changes, you can easily replace it on your own, referring to the Quick Reference Card under the lid of the dispenser. If you would prefer a ReadyRefresh Service Representative replace it, for a fee, on the day of your delivery, call customer service to request.
style="color: #333333;">style="font-family: arial,sans-serif;">style="font-size: 10.5pt;">How will I know it’s time to change a bottle of water / replace AquaEaseTM?
style="color: #586165;">style="font-family: arial,sans-serif;">style="font-size: 9.0pt;">A small, red indicator light makes it easy to know when to change the bottle or replace the AquaEaseTM Water Cartridge. A solid red light means it’s time to change the bottle of water (it’s nearly empty). A flashing red light means it’s time to change the AquaEaseTM Water Cartridge (occurs every three months).
style="color: #333333;">style="font-family: arial,sans-serif;">style="font-size: 10.5pt;">How do I change a bottle of water?
style="color: #586165;">style="font-family: arial,sans-serif;">style="font-size: 9.0pt;">Refer to the Quick Reference Card located underneath the lid of the dispenser. To open the lid, press the buttons on either side of the lid, and lift. You can also watch a short how-to video href="https://www.youtube.com/watch?v=9nCkSfRjCQc" target="_blank">style="color: #B10069;">here.
style="color: #333333;">style="font-family: arial,sans-serif;">style="font-size: 10.5pt;">How do I replace the AquaEaseTM Water Cartridge?
style="color: #586165;">style="font-family: arial,sans-serif;">style="font-size: 9.0pt;">Refer to the Quick Reference Card located underneath the lid of the dispenser. To open the lid, press the buttons on either side of the lid, and lift. You can also watch a short how-to video href="https://www.youtube.com/watch?v=te1F4aIs1TA" target="_blank">style="color: #B10069;">here.
style="color: #333333;">style="font-family: arial,sans-serif;">style="font-size: 10.5pt;">How do I order replacement AquaEaseTM Water Cartridges?
style="color: #586165;">style="font-family: arial,sans-serif;">style="font-size: 9.0pt;">Log into your ReadyRefresh account, go to Shop -> Dispensers & Supplies ->Water Dispensers -> AquaEaseTM Water Cartridge, specify quantity and add to your next ReadyRefresh order. It will be delivered by your ReadyRefresh Service Representative.
style="color: #333333;">style="font-family: arial,sans-serif;">style="font-size: 10.5pt;">What is the cup dispenser capacity? What size cups do I use?
style="color: #586165;">style="font-family: arial,sans-serif;">style="font-size: 9.0pt;">The LuminaTM can hold up to 60 (9oz.) cold cups
style="color: #333333;">style="font-family: arial,sans-serif;">style="font-size: 10.5pt;">What size bottles of water does the LuminaTM accept?
style="color: #586165;">style="font-family: arial,sans-serif;">style="font-size: 9.0pt;">The dispenser will work with both 3 and 5-gallon bottles. However, currently the panel notifications (change bottle & AquaEaseTM) will only function correctly with 5-gallon bottles.
style="color: #333333;">style="font-family: arial,sans-serif;">style="font-size: 10.5pt;">How do I dispense hot water?
style="color: #586165;">style="font-family: arial,sans-serif;">style="font-size: 9.0pt;">Squeeze the red safety lever up to the chrome lever and press downwards to dispense water. Release the lever to reactivate the safety lock.
style="color: #333333;">style="font-family: arial,sans-serif;">style="font-size: 10.5pt;">Does the entire bottle cap need to be removed when I change a bottle of water?
style="color: #586165;">style="font-family: arial,sans-serif;">style="font-size: 9.0pt;">Yes, the entire bottle cap needs to be fully removed so the AquaEaseTM Water Cartridge can be installed correctly.
style="color: #333333;">style="font-family: arial,sans-serif;">style="font-size: 10.5pt;">What is the temperature of the cold water?
style="color: #586165;">style="font-family: arial,sans-serif;">style="font-size: 9.0pt;">Between 40°F - 48°F
style="color: #333333;">style="font-family: arial,sans-serif;">style="font-size: 10.5pt;">What is the temperature of the hot water?
style="color: #586165;">style="font-family: arial,sans-serif;">style="font-size: 9.0pt;">Between 175°F - 190°F
style="color: #333333;">style="font-family: arial,sans-serif;">style="font-size: 10.5pt;">How do I clean the exterior of LuminaTM?
style="color: #586165;">style="font-family: arial,sans-serif;">style="font-size: 9.0pt;">The exterior of the dispenser can be cleaned with warm soapy water. The drip tray can be unclipped from the front panel and cleaned separately. We would not recommend cleaning this part in a dishwasher as this may affect the color/appearance over time
 
 

class="WordSection1">

class="MsoNormalCxSpFirst" style="">style="">style="font-size: 22px;">Dispenser Pro-Cleaning

id="A">
style="font-size: 18px; color: #428bca;">Overview

class="MsoNormalCxSpMiddle" style="">style="">Why should I have my water dispenser cleaned and sanitized?

class="MsoNormalCxSpMiddle" style="">style="">Just like other appliances, regular cleaning and maintenance are necessary for your water dispenser to perform at its best. Over time, water dispensers are exposed to things like dirt, dust, pollution, germs, bacteria, and sunlight that can impact the dispenser's hygiene level and, subsequently, the taste of the water.

class="MsoNormalCxSpMiddle" style="">style="">Is the Professional Dispenser Cleaning process different or better than what I’ve been doing on my own?

class="MsoNormalCxSpMiddle" style="">style="">The class="SpellE">ReadyRefreshTM Professional Cleaning Service goes beyond what customers can generally do by themselves. Our dedicated class="SpellE">ReadyRefreshTM Technicians use a professional-grade cleaner/sanitizer and equipment to employ a unique process that thoroughly cleans and sanitizes your water dispenser. Our process removes 99.9% of bacteria*. In addition to cleaning all external surfaces, our Technicians will remove internal components and clean all water contact surfaces. The spigots, baffle, and non-spill assembly are either cleaned or replaced, and then the dispenser is thoroughly flushed with distilled water. Finally, a fresh bottle is set up, and you’re once again ready to enjoy refreshing and great-tasting water.

class="MsoNormalCxSpMiddle" style="">style="">How often should I have my water dispenser professionally cleaned?

class="MsoNormalCxSpMiddle" style="">class="SpellE">style="">ReadyRefreshTMstyle=""> recommends that your dispenser be professionally cleaned and sanitized 2-4 times per year.

class="MsoNormalCxSpMiddle" style="">style="">How do I schedule an appointment?

class="MsoNormalCxSpMiddle" style="">style="">Simple just call our Customer Service Center at 1-844-897-8094 to schedule an appointment. Please note that this service is only available in certain areas.

class="MsoNormalCxSpMiddle" style="">style="">Is there anything I need to do to prepare for the appointment?

class="MsoNormalCxSpMiddle" style="">style="">It is our commitment to ensure the health and safety of our customers while providing you with this service. In an effort to adhere to social distancing guidelines, our Professional Cleaning Service will now be performed outside of the home. You have the choice to give our technician access to your home to retrieve the dispenser or we ask that you bring the dispenser out yourself. Our technicians will now perform the service outside of the home, in the hallway or common area of a building, or in their van.

class="MsoNormalCxSpMiddle" style="">style="">What is the typical length of an appointment?

class="MsoNormalCxSpMiddle" style="">style="">A Professional Dispenser Cleaning Service appointment generally takes about 30 minutes.

class="MsoNormalCxSpMiddle" style="">style="">Does the existing bottle in the water dispenser need to be empty?

class="MsoNormalCxSpMiddle" style="">style="">Your water bottle does not need to be empty, but we do suggest using as much of the water as possible prior to your appointment. At the conclusion of the Professional Dispenser Cleaning Service, our Technician will replace your existing bottle with a fresh one that you supply.

class="MsoNormalCxSpMiddle" style="">style="">Is there a separate fee for Professional Dispenser Cleaning Service, and if so, can I pay through my class="SpellE">ReadyRefreshTM bill?

class="MsoNormalCxSpMiddle" style="">style="">Yes, there is an additional cost for Professional Dispenser Cleaning Service. The fee is $79.99 per dispenser serviced. We’re happy to provide our customers the convenience of a single monthly bill for all class="SpellE">ReadyRefreshTM products and offerings. The fee for Professional Dispenser Cleaning Service will appear on your bill during the month that the service was performed. Please call our Customer Service Center at 1-844-897-8094 for pricing or to find out if any promotional deals or discounts are available.

class="MsoNormalCxSpMiddle" style="">style="">*As tested with Escherichia coli, ATCC® 25922™ by ReadyRefresh by Nestlé, applies to gravity fed water dispensers with removable spigots.

class="WordSection1">

style="font-size: 22px;">Easy Shopping

href="#A">style="">Sorting and Filters

href="#B">style="">Quick Shopping

href="#C">style="">Product Details

id="A" name="A">style="font-size: 18px; color: #428bca;">Sorting and Filters

style="">We’ve been told before that we have a little TOO much variety. Like all of our customer feedback, we took this to heart. And we created a Filter feature to help you whittle it down to your favorite beverages, supplies and equipment. Plus, you can sort your results however you want: by price, alphabetically and more. Happy hydrating!
Happy hydrating!

class="MsoNormal">alt="Sorting and Filters" height="" src="https://nestlewaters.secure.force.com/HostedResources/servlet/servlet.FileDownload?file=0153f000000UZ1P" style="width: 100%;" width="">

id="B" name="B">style="font-size: 18px; color: #428bca;">Quick Shopping

style="">Our Quick Shopping tool gives you the ability to shop at the speed of sound! Just hover over the beverages of your dreams and choose how many you want and how often you’d like us to bring them to you. Then, you can move on and do the same for the other beverages you love. It’s that simple!

class="MsoNormal">alt="Quick Shopping" height="" src="https://nestlewaters.secure.force.com/HostedResources/servlet/servlet.FileDownload?file=0153f000000UZ1U" style="width: 100%;" width="">

id="C" name="C">style="font-size: 18px; color: #428bca;">Product Details

style="">We take pride in our endless variety of beverages, supplies and equipment. And each individual item is unique in its own way. By simply clicking on the items that pique your interest, you can learn everything you need to know about them. Plus, you can add them to your cart, cycle through different images, and get all the nitty-gritty details!

class="MsoNormal">alt="Product Details" height="" src="https://nestlewaters.secure.force.com/HostedResources/servlet/servlet.FileDownload?file=0153f000000UZ1Z" style="width: 100%;" width="">

style="font-size: 22px;">Smart Navigation

href="#A">style="">Categories

href="#B">style="">Offers

href="#C">style="">Search

href="#D">style="">My Deliveries Drop-Down

href="#E">style="">Account Drop-Down

id="A" name="A">style="font-size: 18px; color: #428bca;">Categories

style="">Need a hand finding the beverages of your dreams? We got you! Take a peek at our Categories to find the beverages, dispensers and supplies you need. Once you find everything, place your order with a simple click!

class="MsoNormal">alt="Categories" height="" src="https://nestlewaters.secure.force.com/HostedResources/servlet/servlet.FileDownload?file=0153f000000UZ15" style="width: 100%;" width="">

id="B" name="B">style="font-size: 18px; color: #428bca;">Offers

style="">Saving money can be very satisfying. That’s why we offer you ongoing discounts and new promotions every month! Simply click on your favorite products for all the details. To see how much you’ll save at Checkout, just view your Cart!

id="C" name="C">style="font-size: 18px; color: #428bca;">Search

style="">Looking for the beverages of your dreams? Try our search bar! In a matter of seconds, it’ll comb through our entire site to find answers to your questions. It even gives you results before you finish typing.

class="MsoNormal">alt="Search" height="" src="https://nestlewaters.secure.force.com/HostedResources/servlet/servlet.FileDownload?file=0153f000000UZ1A" style="width: 100%;" width="">

id="D" name="D">style="font-size: 18px; color: #428bca;">My Deliveries Drop-Down

style="">We know our deliveries can be really exciting. That’s why we created the My Deliveries Dashboard. With a simple click, it shows you:

  • class="MsoNormalCxSpMiddle" style="">style="">When to expect your next delivery.
  • class="MsoNormalCxSpMiddle" style="">style="">How many items you’ll get.
  • class="MsoNormalCxSpMiddle" style="">style="">What time we’ll be there.

style="">You can also use it to delve into delivery details and plan your next delivery. In other words, you now have the power to see your beverage-delivery future!

class="MsoNormal">alt="My Deliveries Drop Down" height="" src="https://nestlewaters.secure.force.com/HostedResources/servlet/servlet.FileDownload?file=0153f000000UZ1F" style="width: 100%;" width="">

id="E" name="E">style="font-size: 18px; color: #428bca;">Account Drop-Down

style="">Guess what? Managing multiple accounts just got easy. Just use our Account menu to find quick links to My Profile, My Invoices and My Payment Methods to change your settings on the fly. Think of it as your beverage-delivery control panel!

class="MsoNormal">alt="Account Drop Down" height="" src="https://nestlewaters.secure.force.com/HostedResources/servlet/servlet.FileDownload?file=0153f000000UZ1K" style="width: 100%;" width="">

class="WordSection1">

class="MsoNormal">style="font-size: 11.0pt;">style="font-size: 22px;">Security and Privacy
 

class="MsoNormal">href="#A">Accessing Your Account Online

class="MsoNormal">href="#B">Fees

class="MsoNormal">href="#C">Security

class="MsoNormal">href="#D">Technology

 

class="MsoNormal">id="A" name="A">style="font-size: 18px; color: #428bca;">Accessing Your Account Online

style="font-family: arial,sans-serif;">style="font-size: 11.0pt;">How can I create a username and password for the ReadyRefreshSM website?
 
style="font-family: arial,sans-serif;">style="font-size: 11.0pt;">In order to enjoy the simplicity of managing your home or office delivery account online, simply target="_blank">click here style="font-family: arial,sans-serif;">style="font-size: 11.0pt;"> to create a username and password for the ReadyRefreshSM website. An email address and password is required for security in order to access your account information online. You will need your account number, delivery zip code, and phone number associated to your delivery account to set up your online account.
 
style="font-family: arial,sans-serif;">style="font-size: 11.0pt;">How can I access my website account if I have forgotten my password?
 
style="font-family: arial,sans-serif;">style="font-size: 11.0pt;">If you have forgotten or misplaced your password, href="https://www.readyrefresh.com/en/?login=true" target="_blank">click herestyle="font-family: calibri,sans-serif;">style="font-size: 9.0pt;"> style="font-family: arial,sans-serif;">style="font-size: 11.0pt;">to access the appropriate log in page which will help you to reset your password. By providing some basic details about your home and/or office delivery account, you will have the opportunity to reset your password and log in to your account. Please remember that passwords are case-sensitive and can be updated any time you log into your account in the My Profile section. In addition, for enhanced security, passwords must be reset online and will not be delivered via email.
 

class="MsoNormal">id="B" name="B">style="font-size: 18px; color: #428bca;">Fees

style="font-family: arial,sans-serif;">style="font-size: 11.0pt;">Do you charge a fee for your online service?
 
style="font-family: arial,sans-serif;">style="font-size: 11.0pt;">Online access is a free service for our delivery customers. You can use it 24 hours a day, 7 days a week to manage your account, without any charge.

 

class="MsoNormal">style="font-family: arial,sans-serif;">id="C" name="C">style="font-size: 18px; color: #428bca;">Securitystyle="font-family: arial,sans-serif;">

style="font-family: arial,sans-serif;">style="font-family: arial,sans-serif;">style="font-size: 11.0pt;">Is my account information secure? Is your website?
 
style="font-family: arial,sans-serif;">style="font-size: 11.0pt;">We use the latest technology standards to ensure that our website and your account information are secure. We use the industry-leading standard 128 Bit Secure Socket Layer technology to provide a secure environment for our website, your online account, and all of our web transactions.
 
style="font-family: arial,sans-serif;">style="font-size: 11.0pt;">What is your privacy policy?
 
style="font-family: arial,sans-serif;">style="font-size: 11.0pt;">You can read our full Privacy Policy by following href="https://www.readyrefresh.com/en/privacy" target="_blank">this link

 

class="MsoNormal">style="font-family: arial,sans-serif;">id="D" name="D">style="font-size: 18px; color: #428bca;">Technologystyle="font-family: arial,sans-serif;">

style="font-family: arial,sans-serif;">style="font-family: arial,sans-serif;">style="font-size: 11.0pt;">Which web browsers are compatible with our ReadyRefreshSM home and office website?
 
style="font-family: arial,sans-serif;">style="font-size: 11.0pt;">Our ReadyRefreshSM website is designed to be compatible with the following popular Mac and PC web browsers:
 
style="font-family: arial,sans-serif;">style="font-size: 11.0pt;">• Microsoft Internet Explorer
style="font-family: arial,sans-serif;">style="font-size: 11.0pt;">• Mozilla Firefox
style="font-family: arial,sans-serif;">style="font-size: 11.0pt;">• Google Chrome
style="font-family: arial,sans-serif;">style="font-size: 11.0pt;">• Apple Safari
 

style="font-family: arial,sans-serif;"> 
 

class="WordSection1">

style="font-size: 22px;">General Information

style="">What is ReadyRefresh by Nestle?

style="">ReadyRefreshSM by Nestlé® is a beverage delivery service on a mission to make it simple for people to live a healthier lifestyle. We provide access to a variety of leading bottled-water brands like Arrowhead® Brand Mountain Spring Water, Nestlé® Pure Life®, Perrier® and S.Pellegrino®. And we also carry tasty flavored waters, iced teas and sparkling fruit beverages. With our easy-to-use href="https://www.readyrefresh.com" target="_blank">website, expanded delivery hours, flexible frequency options, and wide variety of beverages, staying stocked on your favorite refreshments is as easy as it is convenient.

style="">ReadyRefresh® by Nestlé® is owned and operated by Nestlé Waters North America.

style="">Does ReadyRefresh only deliver in specific areas?

style="">Yes, ReadyRefresh services specific areas and regions across the United States. Follow these easy steps to find out if we can service your area:

  1. class="MsoNormalCxSpMiddle">style="">Visit the href="https://www.readyrefresh.com" target="_blank">homepage
  2. class="MsoNormalCxSpMiddle">style="">In the right corner click the "Deliver To:" dropdown and type your area code
  3. class="MsoNormalCxSpMiddle">style="">This will confirm if ReadyRefresh is delivered in your area

style="font-size: 22px;">Simple Dashboard

href="#A">style="">Notifications

href="#B">style="">My Deliveries Dashboard

href="#C">style="">Items in Your Next Delivery

id="A" name="A">style="font-size: 18px; color: #428bca;">Notifications

style="">We know our deliveries are exciting. That’s why we always want to keep you in the loop. Our new notification system is designed to let you know exactly what’s going on with your delivery by the minute. Plus, you’ll be the first to know about special offers, promotions and new services you never knew you’d love.

class="MsoNormal">alt="User-added image" src="https://nestlewaters.secure.force.com/HostedResources/servlet/servlet.FileDownload?file=0152M000003hGLz" style="width: 100%;">

id="B" name="B">style="font-size: 18px; color: #428bca;">My Deliveries Dashboard

style="">We know our deliveries can be really exciting. That’s why we created the My Deliveries Dashboard. With a simple click, it shows you:

  • class="MsoNormalCxSpMiddle" style="">style="">When to expect your next delivery.
  • class="MsoNormalCxSpMiddle" style="">style="">How many items you’ll get.
  • class="MsoNormalCxSpMiddle" style="">style="">What time we’ll be there.

style="">You can also use it to delve into delivery details and plan your next delivery. In other words, you now have the power to see your beverage-delivery future!

class="MsoNormal">alt="My Deliveries Dashboard" height="" src="https://nestlewaters.secure.force.com/HostedResources/servlet/servlet.FileDownload?file=0153f000000gP48" style="width: 100%;" width="">

id="C" name="C">style="font-size: 18px; color: #428bca;">Items in Your Next Delivery

style="">Want to learn more about what you’re getting for your next delivery? Just click the Items In Your Next Delivery page to confirm, edit and add new products to your next delivery. You can also use this page to go over your delivery instructions. Easy peasy!

class="MsoNormal">alt="Items in Your Next Delivery" height="" src="https://nestlewaters.secure.force.com/HostedResources/servlet/servlet.FileDownload?file=0153f000000gP43" style="width: 100%;" width="">

class="WordSection1">

style="font-size: 22px;">Control Your Deliveries

href="#A">style="">Scheduled Deliveries

href="#B">style="">My Recurring Products

id="A" name="A">style="font-size: 18px; color: #428bca;">Scheduled Deliveries

style="">As a ReadyRefresh customer, you can always plan on staying healthy and hydrated. With your monthly calendar, you can see past, present and future delivery dates to help you keep track and edit your orders. We even include weather forecasts to help you pick the best delivery date possible!

class="MsoNormal">alt="Scheduled Deliveries" height="" src="https://nestlewaters.secure.force.com/HostedResources/servlet/servlet.FileDownload?file=0153f000000UZ1e" style="width: 100%;" width="">

id="B" name="B">style="font-size: 18px; color: #428bca;">My Recurring Products

style="">There are beverages you like, and there are beverages you simply can’t live without! By setting up recurring orders in the My Recurring Products section, you can pick and choose how often you’d like us to bring you your favorite beverages. And make sure you never have to live another day without them again!

class="MsoNormal">alt="My Recurring Products" height="" src="https://nestlewaters.secure.force.com/HostedResources/servlet/servlet.FileDownload?file=0153f000000UZ1o" style="width: 100%;" width="">