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Safety & Storage

Safe Use of Our Products

Over the course of the last several years, we have been reducing the plastic in our bottles and caps, making our packaging lighter and more environmentally friendly.  The bottle and cap on many of our products have been reduced in weight in order to use a minimum amount of plastic. In light of that, we have applied the following label statement on several of our bottle sizes, including our popular half liter bottles: WARNING: Cap is a small part and poses a CHOKING HAZARD, particularly for children. We have similar label statements on our 23.7 ounce (700ml) sports bottles due to the small parts in that cap).

Consumers should be advised that small parts, including our caps, should not be put in the mouth.  And, that caps should always be replaced securely on bottles or discarded promptly when not in use.

Nestlé Waters North America provides consumers of all ages with a variety of healthful, on-the-go beverage options to enjoy any time of day. We regularly conduct tests on all of our bottles and our waters for safety, quality and performance. The safety and quality of our bottled water products are our top priorities.

· Water Source Identification: Nestlé Waters North America identifies water sources on its bottle labels and/or in its quality reports.

· Purified water products are treated by reverse osmosis, UV and ozone disinfection for added safety assurance and enhanced with minerals for consistent and pleasing taste. Bottled water products from each NWNA bottling line are tested 200 times per day to ensure quality.

· Quality Reports: Since 2005, we have made quality reports publicly available for all of our brands and are based on independent testing results from certified laboratories.

· Easy Consumer Access to Information: Consumer questions and comments can be directed to our toll-free number, which is listed on the label of each bottle.

 

Storage and Handling

To maintain the high quality of our bottled water products, we recommend people store all of our products in a cool, clean, or shaded location, as they would any other packaged food product.

 

Food Packaging Safety & Regulation:

We use packaging that fits into the lifestyles of today’s busy consumers, has as minimal an environmental impact as possible, and is considered safe by regulatory and public health agencies. We evaluate new packaging materials and make changes to our products when there is a clear environmental, health and/or economic benefit.

· The U.S. Food and Drug Administration (FDA) is responsible for overseeing the safety of bottled water, which, like other food products such as infant formula and seafood, must be processed, packaged, shipped and stored in a safe and sanitary manner, and be truthfully and accurately labeled. Bottled water is one of the most regulated food products, with FDA protocols specific to bottled water processing and labeling.

· Chemicals from plastic packaging can migrate over time, but the FDA sets conservative limits for the amounts it considers safe for human consumption. NWNA and our suppliers comply with the FDA’s packaging and health-based regulations.

· Our single serve bottles are made from PET plastic. The FDA classifies PET as safe for human use and has authorized its use for decades. PET itself is an inert substance, meaning it migrates very slowly. As long as bottled water is stored at room temperature or cooler it is considered safe for human consumption. It should be consumed before the expiration or “use by” date printed on the packaging.

· Bisphenol-A (BPA) is not present in our bottled water packaging smaller than three gallons. Our single-serve bottles (typically 1.5 liters and smaller) are made from PET plastic (marked with the “1” symbol), which is flexible and lightweight. Our three-liter, one-gallon and 2.5-gallon sizes are made from high-density polyethylene (HDPE), identified by the “2” symbol.

· Our three- and five-gallon bottles are made from polycarbonate, a strong, clear and reusable type of plastic. Polycarbonate (identified by the “7” symbol) is used in a wide range of food storage containers, and is commonly found in the epoxy resin lining of canned food products. While our tests show there are no detectable levels of BPA in our home and office bottles, we understand consumers may be concerned.  Learn more about BPA here.

 

Recycling and Reuse of Bottles

We recommend that our water bottles be recycled, not reused. Every bottle produced by NWNA is recyclable.

Our single serve bottles are not intended for multiple uses since PET plastic can break down from repeated washings and reuse, eventually allowing human bacteria into the contents. Instead, we recommend the bottles be used once and then recycled. Our 3- and 5-gallon home and office delivery containers are made of polycarbonate and are each vigorously cleaned and reused as many as 35 times  before they're recycled. Consumers can reduce the overall environmental impact associated with drinking a bottle of water by 25%, just by recycling the bottle after use. Recycled bottles are in high demand for use in products such as fabric, carpeting and other consumer goods.


 U.S. Consumer Product Safety Commission – Recall Alert

 

Recall Date: July 15, 2016

Recall Number: 16-757                                                                                

Nestlé Waters North America Recalls AccuPure Water Dispensers Due to Fire and Burn Hazard (Recall Alert)

 

Recall Summary

 

Name of Product: AccuPure countertop filtered water dispensers

 

Hazard: The water dispensers can overheat, causing internal parts to melt and smoke. This poses burn and fire hazards.

 

Remedy: Replace

Consumers should immediately unplug the water dispensers and stop using them. Nestlé Waters is contacting affected customers directly to schedule installation of a free replacement unit. Customers with questions should contact Nestlé Waters.

Consumer Contact: Nestlé Waters toll-free at 844-899-3886 from 8 a.m. to 9 p.m. ET Monday through Friday and from 8 a.m. to 4 p.m. ET Saturday, or online at www.readyrefresh.com and click on Safety & Storage at the bottom of the page for more information.

 

Recall Details

 

Units: About 10,900

 

Description: This recall involves Nestlé Waters North America AccuPure countertop water filtration dispensers. The water dispensers are black and measure about 17.5 inches tall and 12.8 inches wide.  The units connect to the plumbing system, draw water from the system, filter the water and dispense hot and cold water through the unit.  AccuPure is printed on the front and side panels.  The model number is HCB215n and is printed on the back of the water dispensers.

 

Incidents/Injuries: Nestlé Waters has received seven reports of parts melting, smoking or burning. No injuries have been reported.  


Sold at: These units were sold and rented to businesses nationwide for consumer use from January 2013 to May 2016 as part of individual service contracts that Nestlé Waters has with these customers. A limited number of units were purchased by these customers for a list price of $599.99.  The units are not sold or provided at retail.

Distributor: Nestlé Waters North America Inc., of Stamford, Conn.

 

Importer/Manufacturer: MTN Products Inc., of La Verne, Calif.

 

Manufactured in: China

 

Photos

 

Photo 1: Nestlé Waters Countertop Filtration Dispenser

 

 

Photo 2: Location of Model Number

 

 

About U.S. CPSC:
The U.S. Consumer Product Safety Commission is charged with protecting the public from unreasonable risks of injury or death associated with the use of thousands of types of consumer products under the agency’s jurisdiction.  Deaths, injuries, and property damage from consumer product incidents cost the nation more than $1 trillion annually.
CPSC is committed to protecting consumers and families from products that pose a fire, electrical, chemical or mechanical hazard. CPSC’s work to ensure the safety of consumer products - such as toys, cribs, power tools, cigarette lighters and household chemicals – contributed to a decline in the rate of deaths and injuries associated with consumer products over the past 40 years.

 

Federal law bars any person from selling products subject to a publicly-announced voluntary recall by a manufacturer or a mandatory recall ordered by the Commission.

 

To report a dangerous product or a product-related injury go online to www.SaferProducts.gov or call CPSC’s Hotline at 800-638-2772 or teletypewriter at 301-595-7054 for the hearing impaired. Consumers can obtain news release and recall information at www.cpsc.gov, on Twitter @USCPSC or by subscribing to CPSC’s free e-mail newsletters.

 

CPSC Consumer Information Hotline

Contact us at this toll-free number if you have questions about a recall:

800-638-2772 (TTY 301-595-7054)

Times: 8 a.m. – 5:30 p.m. ET; Messages can be left anytime

Call to get product safety and other agency information and to report unsafe products.

 

Media Contact

Please use the phone numbers below for all media requests.

Phone: 301-504-7908

Spanish: 301-504-7800

 

 

This matter is limited to the 13 units identified by the serial numbers in the notice. No other coolers are affected.

U.S. Consumer Product Safety Commission – Recall

Recall Date: September 8, 2015

Recall Number: 15-751

Nestlé Waters North America Recalls Water Dispensers Due to Fire Hazard (Recall Alert)

http://www.cpsc.gov/en/Recalls/Recall-Alerts/2015/Nestle-Waters-North-America-Recalls-Water-Dispensers/

Recall Summary

Name of Product: Water dispensers

Hazard: The screws holding the heat band in the dispensers can break or detach and cause the unit to overheat, posing a fire hazard.

Remedy: Replace

Consumers should immediately stop using the recalled water dispensers, unplug the units and contact Nestlé for a free pickup of the recalled unit and delivery of a free replacement water dispenser. Nestlé is contacting renters of the water dispensers directly.

Consumer Contact: Nestlé Waters North America toll-free at 877-580-4638 Monday through Friday from 8 a.m. to 9 p.m. ET, or online at www.readyrefresh.com and click on “Safety & Storage” at the bottom of the page for more information.

Recall Details

Units: About 190

 Description: This recall involves Nestlé three and five gallon cold and hot water dispensers. The units are white and silver in color and measure about 38 inches tall by 13 inches wide. Water is dispensed from the large plastic water bottle on the top of the unit through the machine by pushing on the paddles below that are marked with blue for cold water and red for hot water. The Nestlé Waters North America logo is on the front of the units. Only the following model and serial numbers are included in this recall. The model and serial numbers are printed on a white sticker on the back of the units.

 

Model Numbers

Serial Numbers

BW210EZ

LB15A12606

BW210EZES

LB15A12620

 

LB15A12622

 

LB15A12631

 

LB15A12670

 

LB15A12687

 

LB15A12690

 

LB15A12762

 

LB15A12763

 

LB15A12848

 

LB15A12849

 

LB15A12870

 

LB15A12888

Incidents/Injuries: None reported

Sold at: The water dispensers were distributed to businesses and residential customers in Florida, Massachusetts and New York as part of a water delivery contract.

Manufacturer: Nestlé Waters North America, of Stamford, Conn.

Importer/Distributor: MTN Products Inc., of La Verne, Calif.

Manufactured in: China

Photos

Recalled Nestlé water dispenser

About U.S. CPSC: The U.S. Consumer Product Safety Commission is charged with protecting the public from unreasonable risks of injury or death associated with the use of thousands of types of consumer products under the agency’s jurisdiction. Deaths, injuries, and property damage from consumer product incidents cost the nation more than $1 trillion annually. CPSC is committed to protecting consumers and families from products that pose a fire, electrical, chemical or mechanical hazard. CPSC’s work to ensure the safety of consumer products - such as toys, cribs, power tools, cigarette lighters and household chemicals – contributed to a decline in the rate of deaths and injuries associated with consumer products over the past 40 years.

Federal law bars any person from selling products subject to a publicly-announced voluntary recall by a manufacturer or a mandatory recall ordered by the Commission.

To report a dangerous product or a product-related injury go online to www.SaferProducts.gov or call CPSC’s Hotline at 800-638-2772 or teletypewriter at 301-595-7054 for the hearing impaired. Consumers can obtain news release and recall information at www.cpsc.gov, on Twitter @USCPSC or by subscribing to CPSC’s free e-mail newsletters.

CPSC Consumer Information Hotline

Contact us at this toll-free number if you have questions about a recall:

800-638-2772 (TTY 301-595-7054)

Times: 8 a.m. – 5:30 p.m. ET; Messages can be left anytime

Call to get product safety and other agency information and to report unsafe products.

Media Contact

Please use the phone numbers below for all media requests.

Phone: 301-504-7908

Spanish: 301-504-7800


 


*Introductory offer good for new customers only, upon credit approval. Cannot be combined with other offers. New customers who sign up for home delivery service under this offer will receive a one-time account credit equal to 50% of your first order (excluding taxes, deposits, and fees) toward their first invoice and will not be charged a delivery fee/fuel surcharge on their first delivery. Maximum account credit is $50. Account credit cannot be redeemed for cash. Customer must purchase a minimum of $20.00 of beverages. New customers do not include any customers who have had a delivery through one of Nestlé Waters North America's regional bottled water brand delivery services in the past twelve months. Discount does not apply to applicable bottle deposit, sales tax, the purchase of accessories or the purchase or rental of dispenser equipment. If, as part of your plan, you receive free use of a dispenser, the dispenser will be free for the first 12 months, after which you will be charged the then current standard rental fee. If dispenser shown is not available, substitute of equal value may be provided. LIMIT: One (1) account credit per customer account. Account and/or bottle deposits, activation fees, and certain restrictions apply. Plans and pricing subject to change at any time. Service available in most areas. Offer expires 12/31/17. ©2017 Nestlé Waters North America, Inc.